Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Sathya E-Sevai website and our Aadhaar card services, PAN card services, Voter ID card services, Ration card services, and passport assistance services (collectively, the “Services”), offered from our offices in Madurai, Tamil Nadu. By visiting this website, contacting us on WhatsApp or by phone, or engaging any of our document-assistance services, you (“Client”, “you”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Services.

Sathya E-Sevai is a private documentation-consultancy and eSevai-assistance service. We help individuals, families, and NRIs prepare and submit applications for Aadhaar enrollment and correction, PAN card issuance and correction, Voter ID (EPIC) registration, Ration card services, and passport applications with the relevant government departments.

Sathya E-Sevai is an independent, privately-run documentation and eSevai-assistance service. We are not UIDAI, the Election Commission of India, the Passport Seva / Ministry of External Affairs, the Tamil Nadu Civil Supplies Department, the Income Tax Department, or any other government authority, and we are not officially affiliated with or endorsed by any of them. Approval, rejection, issuance, and processing timelines for Aadhaar, PAN, Voter ID, Ration Card, and Passport applications are decided solely by the concerned government department, based on the information and documents submitted. Any government fees payable for a service are separate from our service charge and are payable at actuals directly to the relevant department or through the official government portal.

All personal details, addresses, dates of birth, spellings, family details, and supporting documents (Aadhaar card, PAN card, Voter ID, ration card, passport, certificates, bills, photographs, and any other document) used to prepare your application are provided entirely by you, the Client. We rely in good faith on the accuracy, authenticity, currency, and completeness of the information and documents you share with us over WhatsApp, phone, email, or in person.

It is the Client’s sole responsibility to:

• Provide true, accurate, complete, and up-to-date personal details and documents for every application or correction request;
• Ensure that documents submitted are genuine, valid, and legally obtained;
• Carefully check names, spellings, dates, addresses, and other particulars before confirming that an application can be submitted; and
• Promptly inform us in writing (WhatsApp or email) of any correction needed to the details you originally provided, before the application is submitted to the concerned department wherever such an opportunity is available.

Sathya E-Sevai, its staff, and representatives shall not be held responsible or liable for any error, discrepancy, rejection, delay, financial loss, or other consequence that arises out of incorrect, incomplete, outdated, or fraudulent information or documents supplied by the Client. Any such fault shall be treated as the Client’s responsibility and not the fault of Sathya E-Sevai.

Applications, forms, and certificates are prepared strictly on the basis of the details and documents you provide to us at the time of placing your request. If, after an application has been prepared, submitted, or processed using the information you gave us, you request a change, correction, or amendment — or if a fault, defect, rejection, or discrepancy comes to light that traces back to information or documents originally supplied by you — such an outcome shall be considered a Client-side error and not a fault, error, or act of negligence on the part of Sathya E-Sevai. Any additional government fee, re-application charge, or service charge required to carry out a correction requested after submission will be communicated to you and charged separately, where applicable.

The service charge listed against each service on this website covers our documentation-assistance, guidance, and application preparation work only. Where a government fee, challan, or portal payment is separately payable to the concerned department (Aadhaar Seva Kendra, Passport Seva Kendra, Revenue Department, Election Commission, Civil Supplies Department, or any other authority), that fee is additional and payable at actuals, unless expressly stated otherwise for a given service. Prices displayed on this website are subject to revision without prior notice; the price confirmed to you at the time of booking a service will apply to that request.

While we prepare and review every application carefully before submission, Sathya E-Sevai cannot and does not guarantee approval, issuance, or any specific processing or turnaround time for any Aadhaar, PAN, Voter ID, Ration Card, or Passport application. Final approval, verification, biometric authentication, field enquiry, and issuance timelines rest entirely with the respective government department and are outside our control. Delays caused by the concerned authority, incomplete government infrastructure, portal downtime, verification backlog, or force majeure events are not attributable to us.

By using our Aadhaar, PAN, Voter ID, Ration Card, or passport-assistance services, you agree to:

• Respond promptly to requests for documents, photographs, signatures, or clarifications;
• Be available (in person, where legally required) for biometric enrollment, photograph capture, or verification appointments;
• Keep your contact number and WhatsApp number reachable for updates on your application;
• Review printed forms, certificates, and acknowledgement receipts carefully before they are submitted; and
• Retain copies of documents submitted and acknowledgement/receipt numbers issued to you.

To the fullest extent permitted by law, Sathya E-Sevai shall not be liable for any indirect, incidental, special, or consequential loss or damage — including loss of time, loss of opportunity, or loss of income — arising from the use of our website or Services, from delays or rejections by government departments, or from incorrect information or documents supplied by the Client. Our total liability, if any, for a proven error directly and solely caused by Sathya E-Sevai in the course of preparing an application shall not exceed the service charge paid by the Client for that specific service.

Since our service charge covers time, review, and preparation work that typically begins as soon as a request is confirmed, service charges are generally non-refundable once work has started. If you wish to cancel a request or have a concern about a service already booked, please contact us on WhatsApp or by phone as soon as possible — we review cancellation and refund requests on a case-by-case basis.

We understand that Aadhaar cards, PAN cards, passports, and other identity documents contain sensitive personal information. Documents and details you share with Sathya E-Sevai are used solely for the purpose of preparing and submitting your requested application and are not sold or shared with unrelated third parties. Documents may be shared with the relevant government department or portal as strictly necessary to process your application.

All content on this website — including service names, descriptions, pricing tables, document checklists, layout, and design — is provided for informational purposes to help you understand our Aadhaar, PAN, Voter ID, Ration Card, and Passport services, and may not be copied, scraped, or reproduced for commercial use without our written permission.

These Terms are governed by the laws of India. Any dispute arising out of or in connection with our Services shall be subject to the exclusive jurisdiction of the courts at Madurai, Tamil Nadu.

We may update these Terms from time to time to reflect changes in our services, pricing, or applicable law. The “Last updated” date at the top of this page indicates when these Terms were last revised. Continued use of our website or Services after an update constitutes acceptance of the revised Terms.

For any question about these Terms, our Aadhaar card services, PAN card services, Voter ID card services, Ration card services, or passport assistance, reach us on WhatsApp or phone at +91 98437 16220 or by email at sathyaesevai2023@gmail.com.